EU Investment Protection Specialists

Protecting European Investors
from Broker Fraud

TrustGuard Solicitors combines EU regulatory expertise with proven fund recovery strategies — helping fraud victims across Europe reclaim their investments from dishonest brokers.

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EUR 9M+
Recovered for clients
280+
Successful cases
EU-Wide
Regulatory coverage
96%
Client satisfaction
Recovery Methodology

How TrustGuard Recovers Your Funds

Our methodology draws on deep expertise in EU financial regulation, cross-border dispute resolution, and international legal recovery. Every strategy is calibrated to the specific circumstances of each case and the regulatory frameworks most likely to produce results.

01
EU Chargeback Filing

We prepare and submit comprehensive chargeback applications to EU-based banks and payment processors under Mastercard, Visa, and EU payment services directive dispute rules. Our submissions are structured to clearly establish fraudulent conduct and maximise the probability of a successful reversal.

02
Regulatory Complaints

Our team files formally structured complaints with CySEC, the AFM, the FCA, ESMA, and other relevant European financial regulators. We know precisely what information regulators require and how to frame complaints to trigger substantive investigation rather than routine correspondence.

03
Cross-Border Legal Action

Where administrative and regulatory channels are insufficient, our affiliated legal network pursues civil litigation across EU jurisdictions. We identify the most advantageous forum for your claim, seek asset freezing orders where possible, and pursue enforcement of judgments in jurisdictions where broker assets are held.

04
Asset Freezing and Recovery

In appropriate cases, we apply through our legal affiliates for emergency asset freezing orders to prevent brokers from dissipating funds before a judgment is obtained. This is particularly effective where the broker is located in an EU member state and subject to EU enforcement mechanisms.

TrustGuard Solicitors Brussels team
About TrustGuard Solicitors

Brussels-Based EU Broker Fraud Recovery Specialists

TrustGuard Solicitors was established in Brussels by professionals with backgrounds spanning EU financial regulation, international commercial litigation, and investor protection advocacy. We recognised that EU investors were systematically losing significant funds to dishonest brokers operating across Europe and offshore, with insufficient access to effective recovery mechanisms.

From our Avenue Louise offices in the heart of Brussels — the centre of European regulatory governance — we bring a uniquely informed perspective on the regulatory landscape governing broker conduct across the EU. Our proximity to EU institutions gives us insight into regulatory developments and complaint processes that practitioners in other locations simply do not have.

We handle cases involving forex brokers, binary options platforms, cryptocurrency investment schemes, and CFD trading fraud. Our clients come from across Europe, and our recovery efforts span the full range of available mechanisms from bank chargebacks to cross-border court proceedings.

Since 2012
Based in Brussels
No Win
No fee for qualifying cases
Our Process

Four Stages to Fund Recovery

TrustGuard Solicitors follows a structured four-stage recovery process designed to build the strongest possible case while maximising pressure on dishonest brokers through every available channel.

01
Case Assessment

We conduct an in-depth analysis of your case — examining trading history, communications with the broker, payment records, and the broker's regulatory status — to establish the basis for fraud and identify the most effective recovery route available to you.

02
Evidence and Strategy

Our specialists compile a comprehensive evidence dossier, prepare formal complaint documentation, and develop a coordinated multi-channel strategy targeting the regulatory, banking, and legal avenues most likely to yield a successful recovery in your particular circumstances.

03
Regulatory and Legal Action

We initiate all agreed recovery actions simultaneously — filing chargeback requests with your bank, submitting complaints to relevant EU regulators, and where required, commencing cross-border legal proceedings through our affiliated network of EU lawyers.

04
Fund Repatriation

Upon successful recovery, we verify that all recovered funds are repatriated to your account in full and provide you with a complete written case closure report. We remain on hand for any post-recovery questions and provide guidance on protecting your investments going forward.

Client Outcomes

What Our Clients Have Recovered

The following accounts come from clients who engaged TrustGuard Solicitors after suffering significant losses to broker fraud. These outcomes illustrate what is possible with the right strategy and expert support.

I had transferred funds to what appeared to be a properly regulated forex broker based in Cyprus. After months of refused withdrawals and fabricated trading losses, I contacted TrustGuard Solicitors. They identified that the broker's CySEC licence had been revoked and filed a formal complaint. The recovery was substantial and completed within five months.

Isabella Rossi
Austria
EUR 56,000 Recovered

I lost over one hundred thousand euros to a binary options platform that turned out to be operating with false regulatory credentials. TrustGuard Solicitors filed a coordinated complaint to CySEC and initiated civil proceedings simultaneously. The legal process was lengthy, but TrustGuard kept me informed throughout. The full amount was ultimately recovered and repatriated to my account.

Francois Dubois
Belgium
EUR 103,000 Returned

After losing my savings to what I believed was a legitimate trading platform, I was told by my bank that there was nothing they could do. TrustGuard Solicitors demonstrated otherwise. They prepared a precisely documented chargeback dispute and submitted it to my bank with a full evidence package. The dispute was resolved in my favour within three months and I recovered the full amount I had deposited.

Anneliese Hartmann
Finland
EUR 38,500 Via Chargeback
Why TrustGuard Solicitors

The TrustGuard Difference

Operating from Brussels at the heart of European financial regulation, TrustGuard Solicitors brings a level of EU regulatory insight and cross-border legal capability that is unmatched by firms operating from a single national jurisdiction.

01
Brussels Location

Our proximity to the EU's regulatory institutions — ESMA, the European Banking Authority, and the Commission — gives us unparalleled insight into EU enforcement mechanisms and regulatory priorities.

02
Success-Fee Basis

For qualifying cases, we charge no upfront fees. Our remuneration is entirely contingent on a successful outcome, ensuring our interests are perfectly aligned with yours.

03
Pan-European Network

Our affiliate network of lawyers and regulatory specialists spans the EU's 27 member states, enabling us to pursue enforcement actions wherever broker assets or legal entities are located.

04
GDPR-Compliant Process

All client data is handled under full GDPR compliance. Your personal and financial information is protected to the highest EU data protection standards throughout our engagement.

05
Dedicated Case Handling

Every client receives a dedicated case handler who provides regular structured updates and remains personally accountable for the progress of your recovery from first contact to final outcome.

06
Demonstrated Results

Over EUR 9 million recovered for 280-plus clients since 2012. Our track record speaks to a consistent capacity to achieve meaningful financial recoveries for investors across Europe.

Individual case approach at TrustGuard Solicitors
Individual Case Strategy

Every Case Demands a Tailored Strategy

No standardised approach can adequately address the variety of circumstances our clients present. A broker fraud case involving a CySEC-regulated firm in Cyprus requires an entirely different strategy from one involving an offshore platform with no EU regulatory footprint.

At TrustGuard Solicitors, every case is assigned to a specialist with specific expertise relevant to the broker type and jurisdiction involved. We map the full landscape of available options — chargeback, regulatory complaint, civil litigation, and asset freezing — and select the combination most likely to succeed in your specific circumstances.

This individual approach takes more time than a template-driven process. We believe that time is justified by the consistently higher recovery rates it produces for our clients. Quality of strategy, not volume of submissions, is what drives successful outcomes in broker fraud recovery.

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Our Commitments

Four Principles That Guide Every Case

01
Candid Evaluation

We provide honest assessments of recovery prospects regardless of whether that means accepting or declining a case. We will tell you plainly what we believe is possible before you make any commitment to proceed with our services.

02
Transparent Fees

Our fee arrangements are documented clearly in writing before any work begins. There are no hidden costs, no administration fees, and no charges you have not explicitly approved. What you agree is what you pay — nothing more.

03
Relentless Advocacy

Once we commit to your case, we pursue every available avenue with the full resources of our team and network. We do not abandon cases because progress is slow — we adapt and escalate until every reasonable option has been exhausted.

04
Absolute Confidentiality

The details of your case and your personal financial information are treated with the strictest confidentiality throughout our engagement. We share information with third parties only when it is strictly necessary to advance your recovery.

Frequently Asked Questions

Your Questions Answered

We understand that fraud victims frequently have fundamental questions about whether recovery is realistic and how the process works in practice. Our specialists have answered the most common questions below.

Have a Specific Question?

Speak directly to one of our EU recovery specialists. Free, confidential, no obligation.

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Yes — in some respects, an EU-regulated broker offers more recovery options than an unregulated offshore one. EU-regulated brokers are subject to regulatory oversight from bodies such as CySEC or the AFM, and formal complaints to these regulators can result in enforcement action including financial penalties and directions to compensate affected clients. Additionally, many EU-regulated brokers are required to participate in investor compensation schemes that may provide direct compensation to defrauded clients up to certain limits. TrustGuard Solicitors has extensive experience navigating these EU regulatory mechanisms.

CySEC (the Cyprus Securities and Exchange Commission) is the primary regulator for a large proportion of EU-passported forex and CFD brokers, as many choose to incorporate in Cyprus. A well-constructed complaint to CySEC can trigger regulatory investigation, sanctions, and direction to the broker to compensate clients. ESMA (the European Securities and Markets Authority) operates at the EU level and coordinates cross-border enforcement among national regulators. While ESMA does not handle individual complaints directly, its product intervention powers and enforcement guidance can support national regulator action. TrustGuard Solicitors ensures that complaints to these bodies are framed in the most effective manner possible.

The timeline for a cross-border EU broker fraud recovery depends significantly on the recovery route pursued. Bank chargebacks, where viable, typically produce outcomes within two to five months. Regulatory complaints to CySEC or other national regulators may take six to eighteen months to result in meaningful action. Civil litigation across EU jurisdictions can extend to two years or more in complex cases. We pursue all available channels simultaneously where possible to maximise the speed of recovery, and we keep clients fully informed of progress throughout every stage of the process.

We generally assess cases involving losses of EUR 1,000 or more. Below this level, the costs of pursuing cross-border legal action may outweigh the potential recovery, and we prefer to give clients an honest assessment of this rather than take on cases we cannot advance effectively. For amounts below this threshold, we can still advise on self-help options such as direct chargeback applications through your bank and free complaint submission channels available through national financial regulators. Cases involving larger losses typically offer a broader range of viable recovery options.

Brussels is home to the primary institutions of the European Union, including the European Parliament, the Council of the EU, and the European Commission, as well as the headquarters of the European Banking Authority and proximity to ESMA. Practitioners based in Brussels develop familiarity with EU regulatory and legal processes that practitioners elsewhere may lack. Our location also facilitates direct engagement with EU regulatory bodies, access to pan-European legal networks, and a deeper understanding of how EU directives governing investment services and investor protection are applied in practice across member states.
Ongoing client support TrustGuard Solicitors
Continuous Client Support

We Remain at Your Side Until Recovery is Complete

Cross-border broker fraud recovery is a process measured in months, not days. Regulatory investigations take time. Legal proceedings involve procedural timelines outside anyone's control. Throughout this period, you deserve to be kept fully informed about where your case stands and what is being done on your behalf.

TrustGuard Solicitors assigns a dedicated case handler to every client from the moment we accept your case. This individual maintains a comprehensive understanding of your case's progress across every active recovery channel and provides you with structured updates at agreed intervals — not vague reassurances, but specific information about actions taken, responses received, and next steps planned.

Beyond the recovery itself, we provide post-case guidance on identifying regulated and reputable investment services and on how to recognise and avoid fraudulent investment schemes in the future.

Named Handler
For every client
Structured Updates
At agreed intervals
Case Suitability

Is Your Case Right for TrustGuard?

We assess every enquiry individually. The following indicators help identify whether your case is likely to be well suited to the recovery services we offer.

Strong Cases for Recovery
  • Deposits made by card to the broker within the past 18 months
  • Broker held or claimed to hold a CySEC, FCA, or other EU licence
  • Withdrawal requests refused without valid contractual justification
  • Evidence of misrepresentation in broker marketing or sales communications
  • Unexplained losses inconsistent with declared market conditions
  • Bonus or trading restriction terms used to prevent withdrawal
  • Loss amount of EUR 1,000 or above with documentary support
Factors That Improve Your Prospects
  • Written records of broker promises or investment guarantees
  • Email or chat correspondence showing the broker's deceptive conduct
  • Bank statements clearly evidencing payments made to the broker
  • Identity verification records confirming your account registration
  • Evidence that other clients of the same broker have been defrauded
  • Complaint filed relatively promptly after discovering the fraud
  • Broker entity still identifiable and its assets or licences traceable
Core Expertise

Four Pillars of Our Recovery Practice

TrustGuard Solicitors has built specialist capability across four distinct recovery disciplines, each essential to addressing the full spectrum of broker fraud cases encountered by EU investors.

01
EU Chargeback Disputes

We prepare and submit expert-level chargeback applications to EU banks and payment processors under applicable card scheme rules and EU payment services regulations, supported by comprehensive evidence packages tailored to each financial institution's specific requirements.

02
CySEC and AFM Complaints

Our regulatory submissions team drafts and files precisely structured complaints with CySEC, the AFM, and other EU national competent authorities, framing each submission to maximise the probability of substantive regulatory investigation and enforcement action against the offending broker.

03
Cross-Border Court Proceedings

For cases requiring litigation, our pan-European legal affiliate network pursues civil proceedings in the most advantageous EU jurisdiction, leveraging EU enforcement regulations that allow judgments obtained in one member state to be enforced against assets held in another.

04
Asset Freezing Orders

In appropriate cases, we apply through our legal affiliates for European Account Preservation Orders and other asset freezing mechanisms under EU law to prevent brokers from dissipating funds before legal proceedings conclude and a recovery judgment can be enforced.

TrustGuard Solicitors European partner network
Our Professional Network

Pan-European Partners, Brussels Coordination

Pursuing broker fraud across EU borders requires a network of specialist professionals in multiple jurisdictions. TrustGuard Solicitors has spent over a decade building and maintaining relationships with the most effective practitioners in each area of broker fraud recovery.

EU Banking Specialists

Financial litigation professionals with deep expertise in EU banking law and established relationships with major European payment institutions' dispute resolution functions.

CySEC Regulatory Consultants

Former Cyprus regulatory professionals who understand precisely how CySEC processes complaints and what information is needed to trigger meaningful enforcement action against Cyprus-based brokers.

Pan-European Legal Network

A network of litigation practitioners across EU member states who can initiate enforcement proceedings and execute asset freezing orders in the jurisdictions where broker assets are held.

Forensic Accounting Firms

Specialist forensic accountants who can analyse complex trading records, reconstruct account histories, and provide expert evidence of broker manipulation to support litigation and regulatory complaints.

No Cost. No Obligation.

Begin Your Free EU Case Review Today

Our free case review provides an honest, expert assessment of your recovery prospects, an explanation of available options under EU law and regulations, and a clear statement of how TrustGuard Solicitors would approach your specific case — at no cost and with no commitment to proceed.

Request Free Case Review
Confidential. No obligation. EU-wide coverage.
Timeline

Recovery Timeline: Four Phases

Each case is different, and recovery timelines are determined by factors including the recovery route, the broker's location and regulatory status, and the speed of response from banks and regulators. The following reflects our typical case progression from initial contact to confirmed recovery.

01
Phase One — Days 1 to 7
Free Case Evaluation

You submit your case details via our contact form or by telephone. A qualified recovery specialist reviews the information provided, researches the broker involved, and contacts you within five working days with a candid assessment of your situation and our recommended approach.

02
Phase Two — Weeks 2 to 5
Building Your Dossier

Working closely with you, we compile a comprehensive evidence dossier and prepare all required formal documentation for the agreed recovery strategy. This includes chargeback applications, regulatory complaint letters, and where applicable, instructions to our legal affiliates.

03
Phase Three — Months 2 to 12+
Multi-Jurisdictional Action

All recovery actions are initiated and actively monitored. We respond to requests from banks, regulators, and courts, escalate where progress stalls, and keep you informed throughout. We adapt the strategy as new information emerges and as the case develops across each active recovery channel.

04
Phase Four — On Completion
Recovery and Repatriation

Upon confirmed recovery, all funds are repatriated to your nominated account. We issue a formal case closure report summarising all actions taken, outcomes achieved, and funds recovered. We remain available for post-case advice and guidance at no additional cost.

Get in Touch

Request Your Free Case Review

Complete the form below to submit your case enquiry. A TrustGuard recovery specialist will review your details and respond within one business day.

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Our Brussels Office

Avenue Louise 65, 1050 Brussels

Address
Avenue Louise 65, 1050 Brussels, Belgium
Email
office@trustguard-solicitors.eu