1. Introduction
TrustGuard Solicitors ("we", "us", "our") is committed to protecting the personal data of all individuals who interact with our website at trustguard-solicitors.eu and our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under the EU General Data Protection Regulation (GDPR) and applicable Belgian data protection law.
Our operations are focused on assisting victims of broker fraud to recover their funds through legal, regulatory, and financial channels. The personal and financial data you share with us in pursuit of this objective is treated with the utmost seriousness and professional discretion.
2. Data Controller
The data controller responsible for processing your personal data is:
TrustGuard Solicitors
Avenue Louise 65, 1050 Brussels, Belgium
Email: office@trustguard-solicitors.eu
3. Categories of Personal Data Collected
We may collect and process the following types of personal data:
- Identity data: name, date of birth, nationality, and identification document details where provided.
- Contact data: email address, telephone number, and postal address.
- Financial fraud case data: details of the broker fraud you experienced, including broker names, transaction records, amounts lost, trading account information, and supporting documentation.
- Financial data: bank account information, card payment records, and transaction histories provided to support your case.
- Communications data: all correspondence between you and TrustGuard Solicitors, including emails, letters, and notes from telephone conversations.
- Technical and usage data: IP address, browser type, operating system, and website usage information collected automatically via cookies and analytics tools.
4. How We Collect Your Data
- Directly from you when you complete our case enquiry or contact form.
- Directly from you when you contact us by telephone, email, or post.
- Automatically through cookies and analytics technologies when you visit our website.
- From our affiliate legal partners and other third parties involved in your recovery case, where relevant.
- From publicly available sources and regulatory databases where this assists in advancing your case.
5. Legal Basis and Purposes of Processing
- Delivery of recovery services: processing your personal and case data to assess and advance your broker fraud recovery claim. Legal basis: contract performance and pre-contractual steps.
- Communication: corresponding with you about your case and keeping you updated on progress. Legal basis: contract performance and legitimate interests.
- Regulatory and legal compliance: complying with applicable Belgian law, EU regulations, anti-money laundering obligations, and requirements of financial regulatory bodies. Legal basis: legal obligation.
- Legitimate business interests: improving our services and website based on aggregated usage data. Legal basis: legitimate interests.
- Marketing communications: sending service-related information where you have consented. Legal basis: consent, which may be withdrawn at any time.
6. Data Sharing
We may share your personal data with:
- Affiliated legal professionals and recovery specialists who assist in delivering our services across EU jurisdictions.
- Financial regulators including CySEC, the AFM, the FCA, and ESMA, where submission is necessary to advance your recovery.
- Financial institutions and payment processors involved in chargeback or dispute resolution proceedings.
- Courts and tribunals in connection with legal proceedings undertaken on your behalf.
- IT service providers who process data on our behalf in connection with the operation of our website and systems.
- Competent authorities where disclosure is required by law.
We do not sell or rent your personal data to third parties for commercial marketing purposes under any circumstances.
7. International Data Transfers
Pursuing cross-border broker fraud recovery may require us to transfer personal data to parties outside the European Economic Area. Such transfers are conducted in compliance with GDPR requirements, using standard contractual clauses or other approved transfer mechanisms. We take appropriate steps to ensure that your data remains protected to GDPR standards wherever it is processed.
8. Retention of Personal Data
We retain personal data for the duration necessary to deliver our services and to comply with legal retention obligations. Case files and associated personal data are typically retained for seven years following case closure. Technical and usage data collected through website analytics is retained for up to twenty-six months.
9. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Right of access to personal data we hold about you.
- Right to rectification of inaccurate or incomplete personal data.
- Right to erasure ("right to be forgotten") subject to our legal retention obligations.
- Right to restriction of processing in certain circumstances.
- Right to data portability where processing is based on consent or contract.
- Right to object to processing based on legitimate interests.
- Right to withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) or your national supervisory authority.
To exercise any of these rights, contact us at: office@trustguard-solicitors.eu
10. Cookies
Our website uses cookies. For full details, please refer to our Cookie Policy. You can manage your preferences through our consent banner or your browser settings.
11. Security Measures
We maintain appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Access to case data is restricted to authorised personnel and affiliate partners on a need-to-know basis.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our processing activities or applicable law. The current version will always be available on this page with the date of the most recent revision.
13. Contact Us
For any data protection queries or to exercise your rights, please contact:
office@trustguard-solicitors.eu
TrustGuard Solicitors, Avenue Louise 65, 1050 Brussels, Belgium